Support

We're here to help

Contact Us

For questions, feedback, or issues with the Offswitch app, please reach out:

Email: jasonnicolini69@gmail.com

Frequently Asked Questions

How does Offswitch work?

Offswitch uses AI to provide personalized support when you're experiencing urges or cravings. When you feel triggered, tap the HELP button to start a conversation with our AI companion that understands your specific habit, triggers, and goals.

Is my data private?

Yes. Your conversations and personal information are kept private and secure. We do not sell your data to third parties. See our Privacy Policy for details.

How do I delete my account?

You can delete your account from the Settings screen within the app. This will permanently remove all your data from our servers.

How do I cancel my subscription?

Subscriptions are managed through your device's app store:

• iOS: Settings > Apple ID > Subscriptions > Offswitch
• Android: Google Play Store > Menu > Subscriptions > Offswitch

The app isn't working properly

Try these steps:

• Make sure you have the latest version of the app
• Check your internet connection
• Restart the app
• If the issue persists, contact us at jasonnicolini69@gmail.com

Response Time

We typically respond to support requests within 24-48 hours.